Privacy Policy

1. Scope and controller

This Policy applies to the ZENYE website at zenyetech.com and the enquiries and business communications initiated through it. ZENYE is the organization responsible for deciding why and how the personal information described in this Policy is processed.

Our website is designed primarily for business customers, prospective customers, suppliers and other professional contacts seeking filter-manufacturing equipment, production-line solutions, parts or support.

2. Information we collect

Information you provide

• Identification and business details, such as your name, company, country or region, job title, company type, manufacturing status and website.
• Contact details, such as email address, telephone or WhatsApp number, preferred contact method and preferred language.
• Enquiry details, such as the subject, message, equipment or production-line requirements, target output, technical support or spare-parts needs and related project information.
• Files you choose to upload, which may include PDF, office document or image attachments.
• Communication preferences, including whether you choose to receive marketing communications.
• Any other information you provide by email, WhatsApp, telephone or other direct communication.

Information collected automatically

When you use the website, we and our service providers may collect IP address, approximate location, browser and device type, operating system, language, referring and exit pages, pages viewed, links clicked, timestamps, interaction events, diagnostic data and cookie or similar-technology identifiers. Our enquiry form may use an IP-based service to suggest country or regional information.

3. How we use information

We use personal information to:

• receive, route and respond to enquiries, provide requested information and prepare quotations or technical proposals;
• understand your manufacturing requirements and communicate about equipment, production lines, parts, service and support;
• operate, secure, troubleshoot and improve the website and its forms;
• measure website and advertising performance and understand how visitors use the site;
• send marketing communications when you have requested them or when otherwise permitted by applicable law, with an option to opt out;
• maintain business records, prevent fraud or abuse, protect legal rights and comply with applicable laws and lawful requests.

Depending on the applicable law and context, our legal basis may be your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and improving a secure business website and responding to professional enquiries.

4. Cookies, analytics and service providers

The website uses cookies, scripts and similar technologies for security, functionality, analytics and advertising measurement. The services observed in the current website configuration include:

You can control or delete cookies through your browser settings. Blocking some technologies may affect website functions. Google also provides advertising controls at My Ad Center. Where applicable law requires consent for non-essential technologies, we will seek or honor the required choice or signal.

5. Sharing and disclosure

We do not sell personal information for money. We may disclose information to service providers that help us host, secure, operate, analyze and communicate through the website; to professional advisers; to authorities or other parties when required by law or reasonably necessary to protect rights, safety and security; or in connection with a merger, acquisition, financing or transfer of all or part of our business.

Depending on the law where you live, the use of analytics or advertising technologies may be treated as a form of “sharing” or targeted advertising even when no money is exchanged. You may use the choices described in this Policy or contact us to exercise applicable rights.

6. Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described above, including responding to enquiries, maintaining business and technical records, establishing or defending legal claims, meeting contractual commitments and complying with law. Retention periods vary according to the nature of the information and the relationship.

We use reasonable administrative, technical and organizational safeguards appropriate to the information we process. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

7. International transfers

ZENYE is located in China and serves customers internationally. Your information may be processed in China and in other countries where our service providers operate. Those countries may have privacy laws different from those in your location. Where required, we use appropriate contractual, consent-based or other lawful mechanisms for cross-border processing.

8. Your rights and choices

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; to withdraw consent; or to complain to a competent data-protection authority. Withdrawing consent does not affect processing that was lawful before withdrawal.

You may opt out of marketing emails by using the unsubscribe method in the message or contacting us. You can manage cookies through your browser and advertising preferences through the provider controls identified above. To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.

9. Children

This business-to-business website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

10. Changes to this Policy

We may update this Policy to reflect changes in our practices, services or legal requirements. The “Last updated” date above shows when this version was last revised. Material changes will be communicated in an appropriate manner.